DDK ONLINE SHOPPING & PAYMENT TERMS & CONDITIONS
Website: DINGDINGKING.COM | Effective Date: 24 July 2026 | Document Reference: DDK-OSPG-2026-V5

1. User Registration & Account Security

• 1.1. Guest Checkout and Registered Accounts: Customers may place orders on DINGDINGKING.COM either as a guest or by creating a registered account. Customers are responsible for providing complete, accurate and up-to-date information, including but not limited to:
  • Billing information
  • Recipient’s full name
  • Delivery address
  • Contact number
  • Email address

  DDK shall not be responsible for any delays, failed deliveries or additional costs arising from incorrect or incomplete information provided by the Customer.

• 1.2. Account Security: Customers who create a registered account are responsible for maintaining the confidentiality of their login credentials, including their username and password. The account holder is responsible for all activities, purchases and transactions made through their account. If you suspect any unauthorized use of your account, you should notify DDK immediately.

2. Orders & Contract Formation

• 2.1. Order Confirmation: After a successful payment, DDK will issue an order confirmation acknowledging receipt of your order. This confirmation only confirms that your order has been received. It does not constitute DDK’s acceptance of the order or guarantee product availability.
• 2.2. Order Acceptance: Your order will only be considered accepted after the products have been prepared for shipment and DDK has issued a shipment confirmation or provided the courier tracking number. Until that time, DDK reserves the right to decline or cancel an order where necessary.
• 2.3. Order Cancellation: Prior to shipment, DDK reserves the right to cancel any order if:
  • The ordered products become unavailable;
  • Export, customs or logistics restrictions prevent fulfilment;
  • Payment verification cannot be completed;
  • Pricing or system errors are identified; or
  • Circumstances beyond DDK’s reasonable control prevent the order from being fulfilled.

  Where payment has already been received, DDK will process a refund using the original payment method. DDK’s liability shall be limited to the amount paid for the cancelled order.

3. Payment

• 3.1. Accepted Payment Methods: DINGDINGKING.COM accepts payments through secure third-party payment gateways, including supported credit cards, debit cards and digital wallets. All payments must be successfully authorized and received before order processing, packing and shipment can commence.
• 3.2. Payment Security: DDK does not collect or store customers’ credit card details, payment passwords or other sensitive payment credentials on its servers. All payment transactions are processed securely by independent third-party payment service providers and are subject to their respective terms, conditions and privacy policies. DDK shall not be responsible for payment processing errors, unauthorized card usage or security incidents occurring within the systems of third-party payment providers.
• 3.3. Refund Method: Where DDK approves an order cancellation or refund, the refund will only be processed to the original payment method used for the successful transaction. Refunds cannot be transferred to another bank account, credit card, digital wallet or third-party account holder. Exceptions may only be made at DDK’s sole discretion where verified technical limitations or exceptional circumstances prevent the refund from being completed through the original payment method.

4. Fraud Prevention & Chargeback Policy

• 4.1. Fraudulent Chargebacks: By placing an order through DINGDINGKING.COM, you acknowledge that fresh durians and frozen durian products are perishable goods. You further acknowledge that you have read and agreed to DDK’s Returns, Refunds & Claims Policy before completing your purchase. Customers agree not to initiate fraudulent chargebacks, payment reversals or payment disputes for reasons that are inconsistent with DDK’s published policies, including but not limited to:
  • Personal taste preferences;
  • Customs clearance delays outside DDK’s control;
  • Delivery delays caused by government authorities, customs or logistics providers; or
  • Other circumstances that do not qualify under DDK’s Returns, Refunds & Claims Policy.
• 4.2. DDK’s Rights: If a Customer initiates an unauthorized chargeback or payment dispute that is inconsistent with these Terms & Conditions, DDK reserves the right to submit supporting evidence, including but not limited to:
  • Order records;
  • Payment records;
  • Shipment confirmation;
  • Courier tracking information;
  • Delivery confirmation; and
  • Customer communications.

  DDK may also suspend or terminate the Customer’s account, decline future orders, and pursue recovery of any unpaid transaction amounts, bank administrative charges or other reasonable costs incurred as a result of fraudulent or abusive payment disputes, where permitted by applicable law.

5. Contact Us

If you have any questions regarding these Online Shopping & Payment Terms & Conditions, please contact us through the contact information provided on DINGDINGKING.COM.