DDK SHIPPING POLICY
Website: DINGDINGKING.COM | Effective Date: 24 July 2026 | Document Reference: DDK-SHP-2026-V5

1. Shipping Coverage

• 1.1. Shipping Origin: All products ordered through DINGDINGKING.COM are carefully packed and dispatched from our export-certified processing and cold chain facilities located in Raub, Pahang and other approved fulfilment locations within Malaysia.
• 1.2. Available Shipping Destinations: DDK currently accepts online orders for selected countries and regions supported by our export and logistics network.
  • At the time of publication, fresh whole durian deliveries are available only to mainland China and Hong Kong.
  • At present, online orders for delivery within Taiwan are not accepted through DINGDINGKING.COM. Customers in Taiwan should place their orders through DDK’s authorized local distributor.
  • Additional destinations or product categories may be introduced from time to time without prior notice.

2. Delivery Responsibility

• 2.1. Current Delivery Markets: At present, DDK’s cross-border delivery service for fresh whole durians is available only to mainland China and Hong Kong. DDK assumes responsibility for the shipment throughout the international transportation process until it has been successfully delivered to the Customer’s designated delivery address. The risk of loss, damage or product deterioration transfers to the Customer upon successful delivery.
• 2.2. Other International Destinations: For all other approved international destinations, responsibility for the shipment transfers once the packaged goods have been handed over to the appointed international air cargo operator or courier in Malaysia. Customers are encouraged to review their local import requirements before placing an order.

3. Packaging & Cold Chain Protection

• 3.1. Protective Packaging: To maintain product quality during transportation, DDK uses specially designed insulated packaging suitable for fresh and frozen durian products. Packaging materials may include high-density insulated foam boxes, vacuum packaging and additional thermal insulation where required.
• 3.2. Temperature Control: Depending on the destination, airline requirements and shipping conditions, DDK uses suitable temperature-control materials, which may include dry ice, food-grade refrigerant gel packs or other approved cooling media. Packaging configurations may vary according to airline regulations and operational requirements while maintaining appropriate cold chain protection.

4. Delivery Time & Customs

• 4.1. Estimated Delivery Time: Estimated delivery time is 3 to 5 working days from the date the order is dispatched. Delivery times are estimates only and may vary due to customs clearance, airline schedules, weather conditions or courier operations.
• 4.2. Customs Duties for China and Hong Kong: For shipments to China and Hong Kong, the prices displayed on DINGDINGKING.COM include applicable import duties, customs clearance charges and related import processing costs unless otherwise stated. Customers will generally not be required to make additional customs-related payments upon delivery.
• 4.3. Other International Destinations: Should DDK introduce shipping services to additional countries or regions in the future, customers may be responsible for applicable import duties, customs taxes, clearance charges or other local government fees unless otherwise stated. Import requirements vary between countries and remain subject to the regulations of the destination country.

5. Shipping Delays & Operational Records

• 5.1. Circumstances Beyond Our Control: DDK shall not be responsible for delays or delivery interruptions caused by circumstances beyond our reasonable control, including but not limited to:
  • Severe weather;
  • Flight cancellations or delays;
  • Airport congestion;
  • Customs inspections;
  • Government actions;
  • Industrial actions or courier disruptions; or
  • Other force majeure events.
• 5.2. Shipment Records: To maintain transparency and assist with shipping enquiries or claims, DDK maintains relevant operational and logistics records throughout the fulfilment process. Where appropriate, and subject to availability, DDK may provide relevant operational or logistics records during the investigation of a shipment enquiry, delivery issue or claim, or as part of delivery status updates:
  • Order processing status;
  • Pick and pack records;
  • Photographs of products before shipment;
  • Product weight records;
  • Packaging photographs;
  • Courier tracking numbers;
  • Delivery status updates.

6. Delivery Requirements

• 6.1. Customer Responsibilities: As fresh and frozen durian products are highly perishable, Customers are responsible for ensuring that deliveries can be successfully completed and that the products are promptly received and stored under appropriate conditions upon delivery. Customers should promptly inspect the parcel upon delivery and avoid leaving it unattended or stored under unsuitable conditions for prolonged periods.
• 6.2. Delivery Information: Customers must provide:
  • An accurate delivery address;
  • A valid contact number; and
  • A recipient who is available to receive the shipment during the scheduled delivery period.

  Frozen products should be transferred to suitable freezer storage immediately after delivery.

• 6.3. Failed Deliveries: DDK shall not be responsible for product deterioration, failed deliveries or additional delivery costs resulting from:
  • Incorrect or incomplete delivery information provided by the Customer;
  • Failure of the Customer or an authorized recipient to receive the shipment;
  • Refusal of delivery by the Customer or building management; or
  • Any other circumstance beyond DDK’s reasonable control after delivery has been attempted.

7. Contact Us

If you have any questions regarding this Shipping Policy, please contact us using the contact information available on DINGDINGKING.COM.